To request a return:

  1. Email us at returns@lehosjeans.com with the following details:
    • Order number
    • Item(s) you wish to return
    • Reason for return
    • Clear photos (in case of damage or defect)
  2. Once approved, we will provide the return address and instructions.
  3. Ship the item(s) to the provided address. Customers are responsible for return shipping costs, unless the item is defective or we shipped the wrong product.

3. Refunds

  • Once we receive and inspect the returned item(s), we will notify you via email.
  • If approved, your refund will be processed to your original payment method within 5–10 business days.
  • Shipping charges (if any) are non-refundable, unless the return is due to our error.

4. Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please return the item and place a new order.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos. We will offer a replacement, refund, or store credit, depending on your preference and item availability.

6. Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized items
  • Products damaged due to misuse or improper care
  • Items returned without original packaging or tags
  • Items returned after the 7-day window

7. Cancellations

Orders can only be cancelled within 2 hours of placing the order. Once the order is processed or shipped, cancellations are not allowed.

8. Contact Us

For any return or refund inquiries, reach out to us:

📧 Email: returns@lehosjeans.com
📞 Phone: [Insert contact number]
📍 Address: [Insert return address or business location]

We thank you for shopping with Kanisoz Shawl and appreciate your support for handcrafted Kashmiri fashion.